FAQs

Yes, OC Express is registered as a new branch of Ocean Coast Shipping Corp, an established forwarding and shipping company since 2003.

Our company has 3 branches in Catanduanes and 2 in Manila. As of now we only cater Manila - Catanduanes and vice versa for courier services. However, our trucking is nationwide in the Philippines.

Our office is open from 8am-5pm Monday - Saturday.

You can bring your package to any of our branches

Mode of payments at present are cash and freight collect transactions over the counter and monthly payments for approved business accounts.

You can track your packages through our website or call our hotline. You will also receive an SMS when the package is received at our branch and when it is ready for delivery.

Materials such as bubble wrap, styrofoam or styroflakes help to make sure that your package is shock resistant.

For General cargo - All items should be packed carefully before you bring it to our station.

For door to door shipments - .We provide different sizes of boxes and pouches .

We have 4 sizes of boxes for our D2D cargo:

    Php 30 for an extra small box (30x24x15cm) that can carry 3 to 4 kilograms of items.

    Php 40 for small box (36x27x18cm) that can carry 4 to 5 kilograms of items.

    Php 50 for medium box (46x30x23cm) that can carry 6 to 9 kilograms of items.

    Php 80 for large box (60x36x32cm) that can carry 10 to 12 kilograms of items.

*prices may change without prior notice

Yes, we only accept up to 50 kilograms maximum on the weight of the package. For express shipments, items with length of more than 1.5 meters on one side will not be accepted.

  • Yes, Here is a list of restricted items for shipping:

 

a.) Dangerous goods & biological reagents such detonators, gunpowder, firecrackers, gasoline, alcohol, kerosene, Tung oil, lacquer, matches and pesticides;

b.) Narcotic drugs and psychotropic substances, such as opium, morphine, cocaine, etc. 

c.) Items prohibited by circulation or delivery by national laws, such as arms, tobacco, currency, antiques, gold and  silver jewelry, precious metals; 

d.) Perishable items such as fresh meat and fresh fish; 

e.) Various reactionary newspapers and magazines, publicity materials and obscene or indecent articles; 

f.) Specimens of various living animals, liquids and various animal corpses; 

g.) Other items that are prohibited by law and inappropriate packaging materials.

 - Kilograms (kg) in weight & centimeters (cm) in dimensions

- Weight Calculations are based on the actual weight of the package versus the volumetric weight, accounted whichever is higher.

Volumetric weight, sometimes also called "dimensional weight”, is a billing technique which takes into Account the length, width and height of a package.

a.) Length: measure first left to right; 

b.) Width: measure front to back; 

c.) Height: measure top to bottom.

Yes, but our Courier will advise if it needs enhancements on packaging as we label all our fragile item shipments for proper handling.

We will provide an Air Waybill (AWB) or Electronic Waybill (E-waybill). Please make sure to provide all details correctly. Errors or mistakes can cause delays.